Welcome to the Pekat Helpdesk Portal

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

Pekat Group
Support Hours 9am to 6pm (Monday to Friday)
Official Support portal: (Preferred)
- https://helpdesk.pekat.com.my
- https://helpdesk.pekatgroup.com
Whatsapp Support : 012 - 635 8836 
Email support : tickets@pekatgroup.com

Critical Service Contact 
Whatsapp or Phone : 013 366 6900 for urgent matters.

Technical Support Engineers
1. Mohd. Nazirin (1st level support)
2. Lukman Hakim (2nd level escalation)
3. Mohd. Aliff (2nd level escalation)
4. Muhd. Nizam (2nd level escalation)